Privacy Policy

Five Dock Veterinary Hospital ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect information you provide when you book an appointment, complete a form on this website, request medication, attend our clinic or contact us by phone or email. This may include your name, contact details, address, your pet's details and clinical history, payment information, and any messages you send to us.

How we use your information

We use your information to:

• provide veterinary care to your pet and maintain accurate clinical records;
• contact you about appointments, results, reminders and follow-up care;
• process payments and meet our legal and regulatory obligations;
• respond to your enquiries and improve our services.

Sharing your information

We do not sell your personal information. We may share information with referral specialists, pathology laboratories, insurers and other service providers where necessary to provide care for your pet, and where required by law.

Data security and storage

Clinical and personal information is stored in secure practice-management systems with access restricted to authorised staff. We take reasonable steps to protect your information from misuse, loss and unauthorised access.

Website analytics and cookies

Our website may use cookies and analytics tools to understand how visitors use the site so we can improve it. You can disable cookies in your browser at any time.

Accessing or correcting your information

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us at info@fivedockvet.com.au.

Contact us

If you have any questions about this policy or how we handle your information, please contact us at info@fivedockvet.com.au or call us on (02) 9713 7364.